Here you can find the general terms and conditions that apply to orders placed through our website.

1. Prices

All prices displayed on our website include applicable VAT. Shipping costs are displayed separately during checkout.

2. Orders

Once you have placed an order, you will receive an order confirmation by email.

Your confirmation includes the products you have purchased, the applicable VAT and any shipping costs. By placing an order, you agree to receive your invoice digitally.

3. Products

Each piece of jewelry is made and finished with care. Although we take care to use suitable materials, individual sensitivities or allergic reactions to certain materials or components may still occur.

If you experience a reaction or have any concerns about a product, please contact us so we can assist you.

As our jewelry is handcrafted, minor variations in shape, texture or finish may occur. Product images are intended to provide an accurate impression of each item.

4. Payments

You can pay using the payment methods available at checkout. Payments are processed through the relevant payment providers using their applicable security measures.

Your order will be processed once payment has been received or confirmed.

5. Donations

We donate 2% of our profit from every sale to a charity. Each year, our community can vote on social media to help choose which charity receives our donation.

Our donation comes from our profit, not from the purchase price paid by the customer. This means that supporting a good cause does not add any extra cost to your order.

We share updates about the selected charity and our charitable contributions through our social media channels.

6. Product Availability

We do our best to ensure that product availability is displayed accurately on our website. However, an item may occasionally be out of stock due to an inventory error.

If this happens after you have placed an order, we will contact you as soon as possible to discuss the available options.

7. Shipping

We currently ship to the Netherlands, the United Kingdom, the United States and Canada.

Available shipping methods, shipping costs and estimated delivery times are listed on our Shipping & Returns page and, where applicable, at checkout.

All orders are shipped with Track & Trace. International shipments may be subject to customs checks, import duties, taxes or other fees. These additional charges are the responsibility of the customer where applicable.

For more information, please visit our Shipping & Returns page.

8. Delivery

Ready to Ship items are dispatched within 1–2 business days.

Made to Order items require additional production time. The estimated production time is stated on the relevant product page. Production time is separate from shipping time.

Delivery times are estimates and may vary depending on the destination, carrier and circumstances beyond our control. If we become aware of a significant delay, we will inform you as soon as reasonably possible.

If your order arrives damaged, is delayed or appears to be lost, please contact us so we can investigate the issue and help resolve it.

9. Returns

You can return eligible items within 30 days of receiving your order, subject to the applicable return conditions and legal exceptions.

To request a return, please use our online returns portal: click here

Through the portal, you can register your return and choose an available shipping method with PostNL or DHL. Depending on the selected option, you can download a shipping label or use a QR code.

Return shipping costs are the responsibility of the customer. The approximate costs are:

• PostNL: €4.50

• DHL: €7.50

These prices are indicative and may vary slightly. The exact cost will be displayed in the returns portal before you complete your return request.

Return Conditions

• Items must be returned in their original condition, undamaged and unworn.

• Return shipping costs are the responsibility of the customer.

• Please package your items carefully and keep your proof of postage until your return has been processed.

Once we receive your returned items and check their condition, we will process your refund in accordance with our return policy and applicable consumer law.

Please note that exceptions to the right of return may apply to personalised or custom-made products where permitted by law.

For more information, please visit our Shipping & Returns page.

10. Privacy

We process personal data in accordance with our Privacy Policy and applicable data protection legislation.

Personal data may be used to process orders, arrange shipping, handle payments, respond to customer enquiries and meet our legal obligations. Where necessary, information may be shared with service providers involved in these activities, such as payment providers and shipping companies.

For more information about how we collect, use and protect your personal data, please read our Privacy Policy.

11. Company Details

Business name: Charitygoodz
Owner: Valerie Opdam

Address:
Gaasterland 45
1187 JZ Amstelveen
The Netherlands

Chamber of Commerce (KvK) number: 78267234
VAT number: NL003308107B96
Email: info@charitygoodz.com
Telephone: 06-28618102

Please ensure that the business name and contact details are correct and up to date before publishing.

12. Changes to These Terms & Conditions

We reserve the right to update these terms and conditions when necessary. The applicable terms are those in force at the time an order is placed, subject to applicable law.

We take care to keep the information on our website accurate and up to date. However, errors or omissions may occasionally occur. If you have any questions about these terms and conditions, please contact us.