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Frequently asked questions

Hit up the FAQ section for answers to your most burning questions. Can't find your question? Shoot us an email, whatsapp or slide in the DMs on insta!

struggling to find your question? visit our contact page!

Do you ship worldwide?

We ship to the following countries: Belgium, Germany, France, Spain, Italy, Portugal, Denmark, Austria, Sweden, Greece, Ireland, Croatia, Bulgaria, Romania, Luxembourg, Finland, Lithuania, Hungary, Czech Republic, Poland, Slovenia, Slowakia, Estonia and Latvia. Shipping costs will be included at checkout. Based in the Netherlands, we ship directly from here.

How long will it take to get my order?

This depends on your location. Orders in the Netherlands will arrive in 1 - 2 business days. In Europe, expect delivery in 3-7 days. For overseas destinations, it may take 7-16 days. Check your confirmation email for the delivery details!

How can I track my order?

We ship your orders using DHL or UPS for international deliveries. Once you place your order, expect a confirmation email with your tracking code to easily monitor your shipment's progress.

How can I return my order?

I'm sorry your order isn't what you expected. Please visit our return page for next steps!

Are the stones sources for CharityGoodz mined ethically?

All our stones are ethically sourced. We dedicate time to research and establish contacts to ensure our gemstones come from reliable sources. More details can be found in our mission.

What metals do you craft your jewelry with?

We craft our jewelry using recycled gold, silver, and brass. Some jewelry pieces from previous collections are made from brass with a gold or silver plating. For full transparency, you can always find the exact details of the metals used for each piece in the information box under every product.

Curious to learn more about the sustainability behind our materials and why we choose them? Read more on our sustainability page.